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To cancel your enrolment, you must submit a detailed written notice specifying the reason for cancellation. This notice must be sent via email at least 7 days prior to the start of the course. Refund will only be granted under special circumstances. Upon receipt and approval of your cancellation request, tuition fees will be refunded, less a 12% administrative fee. This fee covers the costs associated with the processing of enrolments and cancellations.

We are committed to processing refunds promptly. Refunds are processed within 30 days from the date we receive complete and accurate bank account details necessary for the transaction. Refunds will be issued using the same payment method that was used at the time of purchase, ensuring a straightforward and secure return of funds.

Once the course has started, tuition fees become non-refundable. This policy is in place because access to the course material LMS, and staffing are allocated based on the number of enrolled students, and last-minute changes can affect the quality and delivery of our courses. Tuition fees are also non-transferable, meaning they cannot be applied to other sessions or transferred to another individual.

If you miss a lesson, regardless of the reason, we cannot offer a refund. We encourage all students to attend their scheduled classes to fully benefit from their educational investment. However, we understand that schedules can conflict, and as such, while missed lessons are non-refundable, we offer flexible scheduling options to accommodate unexpected changes where possible.

• Ensure that your cancellation email includes your full name, course details, and the start date to avoid any delays in the processing of your request.
• In exceptional cases, such as illness or family emergency, please provide relevant documentation to support your cancellation request, which may be considered for a full refund minus the administrative fee. In the event a course does not proceed a refund will be issued in full.
• For any questions or clarification regarding our refund policy, please contact our customer service team. This policy aims to be fair and transparent, ensuring that both the Coaching institution and the student have a clear understanding of the terms of enrolment and cancellation.